The Anchored Bloom Return & Refund Policy

We want you to feel good about your purchase from The Anchored Bloom. Please review our return and refund policy below before placing your order. If you have any questions, we're always happy to help at support@theanchoredbloom.com.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, and in its original condition. To start a return, please contact us at support@theanchoredbloom.com with your order number.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Returns sent without contacting us first may not be accepted.

Personalized & Custom Items

Personalized and custom-made items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.

Please review all personalization details carefully before submitting your order. We create personalized items using the information entered at checkout and cannot provide refunds or replacements for spelling errors, incorrect names, or other personalization details submitted by the customer.

If we make an error when creating your personalized item, please contact us and we'll make it right.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, you may return an eligible item within the 14-day return window and place a new order for the item you prefer.

Order Changes & Cancellations

If you need to make a change or cancel your order, please contact us as soon as possible at support@theanchoredbloom.com.

We will do our best to accommodate your request. However, because orders may enter production shortly after they are placed, changes or cancellations cannot be guaranteed once an order has been submitted for production.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@theanchoredbloom.com within 7 days of delivery.

Include your order number and photos showing the issue. Once reviewed, we will arrange a replacement or refund at no additional cost to you.

Missing or Misdelivered Packages

If your package is marked as delivered but you have not received it, please check around your delivery location and with household members or neighbors who may have accepted the package.

We also recommend contacting the shipping carrier, as they may be able to provide additional delivery information.

If your package still cannot be located, please contact us at support@theanchoredbloom.com. We will review the available tracking information and work with you to determine the appropriate next steps.

If an order was shipped to an incorrect address because of an error on our part, we will replace the order at no additional cost.

We are unable to provide refunds or replacements for orders shipped to an incorrect address entered by the customer at checkout.

Refunds

Once your return is received and reviewed, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 7 to 10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable.

Questions

If you have questions about a return, refund, or order issue, please contact us at support@theanchoredbloom.com. We're happy to help.